General conditions

1. Introduction

The general conditions of sale described below (hereinafter General Conditions), govern the contractual relationship between any user of the website (hereinafter referred to as "User" or "You") and the business entity

These general conditions of sale are the only applicable and replace any other general condition, except in case of prior, express and written cancellation. kronprinz toy soldiers may occasionally modify the articles of its general conditions, so it is advisable that these be read at each visit of the website (hereinafter referred to as "Portal").

These modifications are attributable to their publication on the Internet and may not apply to contracts previously concluded. Each purchase on the website is governed by the general conditions applicable on the date of the order. We consider that once you have placed an order, you will have accepted without reservation our general conditions of sale after having read them.

Accessing the Portal, you agree to abide by the General Conditions as well as the Conditions of Use contained therein.

Placing orders

We put at your disposal one (1) modality to place an order:

By Internet on our website: (24h / day, 365 days / year)

Information about the products

The products marketed in are exclusive of the kronprinz toy soldiers brand, not selling items from manufacturers other than the one mentioned above.


Delivery times for all orders are from the moment you place the order.

The customer assumes the shipping costs specified in the purchase process.

kronprinz toy soldiers does everything possible to respect the delivery terms mentioned in the Portal. However, kronprinz toy soldiers is not responsible for the consequences due to a delay of shipment or a loss of the package by persons outside the contract of transport, by yourself or for reasons or unforeseen or insurmountable causes of a force majeure.

We advise you that upon receiving your package verify that everything is in accordance with your order and in perfect condition. If you do not agree with the items delivered, sign and indicate by hand on the delivery note the anomalies you found upon receipt.

Secure payment

We have two payment modes. In the purchase process you can select the one that best suits your needs.

All the web application works through SSL, with 256bit encryption to guarantee the security of the information that circulates between the client and the online store.

Return Policy

As our figures are collectibles for the end customer, we do not offer the possibility of return or exchange.

In the unlikely event that you receive a defective product, attributable to a production failure, contact us within five days of receipt of the package.

After these five days, we will not respond to any request for replacement.

In case you receive a package with products other than the orders, please contact us immediately and we will provide you with further instructions to return the product and send you the correct product.

In this highly unlikely event, we will send the correct item at no additional charge and issue you a refund regarding the return costs of the wrong products.